Returns

How to return non-faulty items:

We hope you love your order but, if you are not completely satisfied with your purchase, we are happy to offer you a full refund on all products returned to us in resalable condition within 28 days of you receiving them. You must contact us within 14 days of receiving the products.

We do not offer free returns so you will need to pay for postage to return the items to us.

1. Please email us within 14 days of receipt of products at info@thefoxfoundry.co.uk to start your return. We will send you details of how and where to send your return.

2. Package your items well to protect them during postage. Please make sure to obtain proof of postage as we are not responsible for returned items which do not reach us.

3. When we receive your returns in resalable condition, we will refund your original payment method (minus the original delivery cost).

How to return faulty items:

If your item is faulty or damaged, please get in touch with us at info@thefoxfoundry.co.uk.